F.A.Q.'s

GENERAL

 

Q: Are your products genuine Sterling Silver?

A: As reputable jewellers with over thirty years of experience in the industry we guarantee that all our fine silver jewellery is 925 Sterling Silver purity. We only use certified suppliers who are fully compliant to the EU REACH* Regulation therefore our jewellery is of the highest quality and free from harmful substances.

 

 

 

*REACH is a regulation of the European Union, adopted to improve the protection of human health and the environment from the risks that can be posed by chemicals, while enhancing the competitiveness of the EU chemicals industry. It also promotes alternative methods for the hazard assessment of substances in order to reduce the number of tests on animals.

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Q: Why are your products competitively priced compared to the high street?

A: Quite simply because we do not operate under a brick and mortar retail outlet where expenses are considerably more. Along with our lower overheads we regularly review the market to keep up-to-date on price trends and therefore negotiate the best prices for our customers.

There are many cheaply manufactured silver jewellery products as well as counterfeits being mis-sold as 925 Sterling Silver. We guarantee that all of our products are of genuine 925 Sterling Silver and exceptional luxury quality. 
 

Q: Do you offer discounts for multiple purchases?

A: Yes for sure. Even though our products are competitively priced we are happy to pass on savings to all our valued customers in exchange for your repeat custom. For further details you are welcome to contact us prior to placing an order.

 

ORDERING

Q: How do I place an order?

A: Please navigate to our How to Order page found under the Customer Service menu at the bottom of our home page. Thank you
 

Q: How to I cancel an order?

A: In the event that you need to cancel an order that you have placed with us online please send us an email including your order number and reason for cancellation as soon as possible. We are unable to cancel orders where notification is received after we have despatched

 

PAYMENT

Q: What payment methods do you accept?

We currently offer PayPal as the most convenient and secure way to pay for your order.

 

DELIVERY

Q: When will I receive my order?

Please kindly navigate to our Delivery & Returns page found under the Customer Service menu at the bottom of our home page. Thank you

 

RETURNS

Q: How do I return my order?

Please navigate to our Delivery & Returns page found under the Customer Service menu at the bottom of our home page. Thank you